Specta Life Pty Ltd will gladly replace any goods that are delivered to their destination in a faulty or damaged condition. Customers must lodge a notification of their intention to return a good to the Customer Service Department within 24 hours of the product’s delivery.
The Customer Service Department can be contacted via e-mail at email@example.com and will provide instructions as to how to return the product.
When contacting Customer Service, please provide the following information:
- Order Number
- Reason for Return
- Delivery Address
- Daytime contact number
- Photo attachment for email (if product is damaged)
Spectablend will exchange/refund any unused undamaged products within 30 days of the purchase transaction if the product is returned in its original packaging (without writing on the box etc- must be re sent in a separate master box) and is submitted with proof of purchase (tax invoice/receipt, and/or packaging slip).
Spectablend does not reimburse delivery and handling charges where a customer has made an incorrect choice regarding a product, and customers returning products do so at their own cost and risk. We also ask that you include a note explaining the reason for the product return, together with a daytime contact telephone number so that our Customer Service Department can contact you.
Our friendly staff will be in contact to organize a refund where Spectablend is unable to replace or exchange returned goods. Refunds will be reimbursed by same payment method used in original purchase.
Our mission at Spectablend is to provide smart consumers with a high quality blender and give you value for your money.
We realise that similar rival blenders offer up to 7 years warranty but we would like to add that they build their “warranty policy” into their pricing. Their customers are in fact paying more for something up front that they might not even use.
Spectablend will back products for 1 year. Service fee of $99 applies after warranty ends. Customers will not be required to send us the faulty unit.
Customer satisfaction doesn’t end with just the blend!